Questions, answered plainly.
Straight answers on insurance, referrals, and how virtual PT actually works. Don't see yours? Call or text.
Getting started
How does virtual physical therapy work?
You meet with Brian Jones, DPT by secure video for your evaluation and follow-up visits. Between visits, your care team supports your home exercise program and answers questions. See the how it works page for the step-by-step.
Who is my clinician?
Brian Jones, DPT — a licensed Doctor of Physical Therapy with 20 years of clinical experience, 12 of them practicing across the Hawaiian Islands. He makes every clinical decision; AI agents support scheduling, documentation, and billing but never replace his judgment. Meet Brian →
What do I need for a virtual PT visit?
A device with a camera and stable internet — phone, tablet, or computer. The Atlas movement screen runs in your browser; nothing to install.
What islands does Virtual PT Hawaii serve?
All of them — Oahu, Maui, Kauai, Molokai, Lanai, and Hawaii Island. Visits are virtual, so your location doesn't limit care.
Insurance
Is virtual physical therapy covered by insurance in Hawaii?
In most cases, yes. We're in-network with HMSA, Traditional Medicare, TRICARE West, UHA, UnitedHealthcare, and more. Coverage depends on your plan, so we check your benefits before your first visit.
Do I need a physician referral for virtual PT?
Most plans require one for virtual PT specifically. Don't have one? Our team helps you get it before your evaluation.
What if my insurance isn't listed?
Reach out and we'll check — payer contracts change and we're adding more. If we're not in-network with your plan, we'll tell you directly.
Will I know what I owe before my visit?
Yes. We verify your copay, coinsurance, and visit limits ahead of time, so you have a real number before you book. Full details on the insurance page.
What if I don't have insurance, or my plan isn't in-network?
Cash-pay options are available. Call (808) 726-2257 to discuss pricing directly.
What is Remote Therapeutic Monitoring (RTM)?
A Medicare- and many-payer-recognized service where your care team reviews your home exercise program, symptoms, and progress in the days between scheduled PT visits, not just during them. It's layered on top of active PT care and ordered as part of your plan of care. More on the RTM page.
Movement screening & the KinematiX™ platform
How accurate is the Atlas movement screen?
For the measurements it reports — like hip and knee range of motion — Atlas is about as accurate as an in-person exam. It doesn't report measurements the evidence doesn't support yet. Full breakdown with citations on the accuracy page.
What is KinematiX™?
The technology platform behind Virtual PT Hawaii — it runs your telehealth visits, home exercise program, and the Atlas motion-capture engine. It doesn't replace clinical judgment; Brian still makes every decision. Read more →
Is my movement and health data private?
Yes. Care is delivered through HIPAA-compliant systems, and your data is protected like any medical record.
Resources
Where can I find equipment recommendations?
Brian keeps a curated list of PT tools and equipment he recommends on the PT Tools page.
Has Brian written anything else about physical therapy?
Yes — Cracked: The Evidence Behind the Manipulation, a sourced, clinician-written examination of spinal manipulation with over 350 citations, available in paperback, hardcover, and Kindle.
How do I contact the practice outside of a scheduled visit?
Call (808) 726-2257 or text (680) 465-6601. Kai, the 24/7 intake and reception agent, answers and routes you to the right person.
Ask us directly.
Book your evaluation, or ask first — no automated phone tree.